Delivery & Returns

Delivery Overview

Free delivery on all orders over £30.

£2.95 delivery cost for all orders under £30.

£4.95 delivery cost for Next Day orders.

Your order should be shipped same day providing your order is placed before 3pm on a weekday (excluding bank holidays) and your address is in the UK mainland.

Your parcel will either be sent with Royal Mail or our courier company DHL Parcel.

Express Delivery

When offered during checkout, our Express Delivery, means that if you order by 3pm on a weekday, your parcel should arrive in 1-2 business days. We will send your parcel, depending on size, via Royal Mail 1st Class or DHL Parcel Next Day.

Delivery Exclusions

If you live in the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Ireland or further afield, then please contact us before ordering so we can advise you whether we can ship to you – it is normally fine for Royal Mail orders, but larger orders might incur additional costs due to the pricing of our couriers.At this time, we do not ship outside of the UK, but we hope to in the near future.

Collection Facility

Please note that we do not offer a collection service. As an online-only business our stock is stored in a facility which does not provide access to the public.

Returns

How do I cancel/return my order?

If you’ve changed your mind then please return it in the original packaging and with all tags/labels attached within 30 days. You are responsible for the cost and risk of returning the items. Refund of purchase price will be refunded by the same method as the payment was made. Return postage and packaging will not be refunded unless required by law.

If your item is faulty or we have sent you the wrong items, please contact us so we can arrange return of the products and your refund. We will only cover the cost of your return postage if you contact us in advance and send it via our requested method/service.

Our full terms and conditions can be found on this page.